About Employer

Manipal Hospitals is one of India's foremost multi-speciality healthcare providers catering to both Indian and international patients. We are a part of the Manipal Education and Medical Group (MEMG), a leader in the areas of education and healthcare. With a group of 37 hospitals spread over 19 cities, we are the second-largest hospital chain in India. To manage such a large network of hospitals, we have different entities that ensure proper functioning, smooth operations and overall patient satisfaction.

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Job Details

The Deputy Manager - Patient Experience is responsible for supporting the strategic development and operational execution of initiatives aimed at enhancing the overall patient journey and satisfaction within the hospital. This role will actively contribute to fostering a patient-centric culture, managing patient feedback mechanisms, resolving grievances, and collaborating with various departments to ensure a seamless and compassionate experience for all patients and their families.

Role requires 10-15 years of experience into Patient Service, Conversion, Feedback Mechanism and Managing a large team. Pref from Hospital/Hotel/Aviation Industry

Qualification: MBA