About Employer

Yatharth Hospital & Trauma Care Services Ltd is an Indian for-profit private hospital chain of North India.
It operates 7 hospitals with more than 2300 beds in three states of India.
It was founded by Dr. Ajay Kumar Tyagi and Dr. Kapil Kumar in 2008.
All of its hospitals are accredited by NABH. Its facility in Greater Noida West is the first and only hospital in Uttar Pradesh to be accredited by Joint Commission International.

Yatharth Super Speciality Hospitals in Noida Extension and Greater Noida, India offers DNB (Diplomate of National Board) programs in several medical specialties, including General Medicine, Orthopaedics, General Surgery, Radio Diagnosis, Paediatrics, Emergency Medicine, Obstetrics & Gynaecology, and Anesthesiology.

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Job Details

The General Manager/Deputy General Manager - Operations will be a critical leadership role responsible for overseeing and optimizing the day-to-day administrative and operational functions of the hospital. This position plays a pivotal role in ensuring the efficient delivery of high-quality patient care, enhancing operational efficiency, maintaining compliance with regulatory standards, and contributing to the overall strategic growth and financial health of the institution. The GM/DGM  - Operations will lead and manage various departments, foster a culture of excellence and patient-centricity, and implement best practices to ensure smooth and effective hospital functioning.

Key Responsibilities:

1. Operational Excellence & Efficiency: * Oversee and manage all non-medical operational departments including, but not limited to, patient registration, billing, front office, patient relations, housekeeping, dietary services, security, maintenance, and facility management. * Develop, implement, and monitor operational policies, procedures, and workflows to ensure smooth and efficient patient flow and service delivery. * Identify areas for operational improvement, cost reduction, and process optimization without compromising quality of care. * Implement lean methodologies and best practices to enhance productivity and reduce turnaround times. * Ensure optimal utilization of hospital resources, including beds, equipment, and staff.

2. Patient Experience & Satisfaction: * Champion a patient-centric culture across all operational touchpoints. * Monitor and analyze patient feedback (surveys, complaints, suggestions) and implement corrective actions and service improvements. * Ensure a welcoming, comfortable, and safe environment for patients, visitors, and staff. * Oversee patient admission, discharge, and transfer processes to ensure efficiency and empathy.

3. Staff Management & Development: * Lead, mentor, and develop a high-performing operations team. * Oversee recruitment, training, performance management, and retention of operational staff. * Foster a collaborative and positive work environment. * Conduct regular performance reviews and provide constructive feedback.

4. Financial Management & Budgeting: * Collaborate with the finance department to develop and manage operational budgets effectively. * Monitor operational expenses and identify opportunities for cost control and revenue enhancement. * Ensure timely and accurate billing and collection processes. * Contribute to the hospital's financial sustainability through efficient resource management.

5. Compliance & Quality Assurance: * Ensure strict adherence to all national and local healthcare regulations, including NABH, JCI (if applicable), pollution control board norms, and other relevant statutory requirements (e.g., Factories Act, EPF, ESI). * Implement and monitor quality assurance programs within operational departments. * Participate in internal and external audits and ensure prompt rectification of any identified non-conformities. * Maintain high standards of hygiene, safety, and infection control within the hospital premises.

6. Facility & Infrastructure Management: * Oversee the maintenance and upkeep of the hospital infrastructure, including buildings, equipment, and utilities. * Plan and execute facility upgrades, renovations, and expansions as needed. * Ensure proper functioning of IT systems relevant to operations (e.g., Hospital Information System - HIS, billing software). * Manage vendor relationships for operational services (e.g., catering, laundry, waste management, security).

7. Stakeholder Collaboration & Communication: * Work closely with medical, nursing, and administrative teams to ensure seamless inter-departmental coordination. * Serve as a key point of contact for internal and external stakeholders on operational matters. * Represent the hospital in relevant meetings, committees, and community engagements.